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Shipping & Returns

Returns Policy

Items may be refundable within 30 days of delivery.   If the return is a result of our error, we'll also pay the shipping costs.

We also want to politely let you know that we will not accept items that have been used, altered or that show wear or damage, downloadable products or any products that were marked with a designation such as "Final Sale" or "Non-Returnable."  All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them.  Note, a 25% restocking charge may apply).

All returns and exchanges must be accompanied by the original documentation, instruction manuals, parts and components (including cables, controllers, power supplies and accessories) and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.

Upon returning an item, you can expect to receive your refund within two to four weeks of giving your package to the return shipper.  This time period includes the transit time for us to receive your return from the shipper (normally 5 to 10 business days), the time it takes us to process your return once we receive it (normally 3 to 5 business days), and the time it takes your bank to process our refund request (normally 3 to 5 business days).

If you would like to return an item, please Contact Us with your order number and a description of the item and reason for return.  We’ll respond quickly with instructions for the return process.

Shipping

When you place an order, you will receive an estimated shipping date based on the availability of your items and the shipping options you chose.  Depending on the shipping provider you choose, shipping and delivery date estimates may or may not appear on the receipt.  Downloadable products are free of shipping costs.

Please also note that the shipping rates for many items we sell are based on weight and size.  The weight and size of any such item can be found on its detail page.  To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.